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Emergency Contact Information


In an emergency or if someone is in immediate danger, always call 999.
Power cut: Call 105. Website:
BT phone line issues:
Gas leak: Call 0800 111 999. Website:
Welsh Water: Call 0800 052 0130 (Water emergencies) or 0800 085 3968 (Sewer emergencies). Website:
Severn Trent Water: Call 0800 783 4444. Website:
Report a tree down, flooded road or highway obstruction - BBLP : 01432 261800
Flood alerts: Floodline 0345 988 1188.
Sign up to get Flood Warnings from by phone, email or text message.
If you live by a river or stream, keep a watch on current and expected water levels by clicking the following link which allows you to see the actual water levels at different locations in the county.
More information and advice can be found here:


Community Hub Support Group: call 01989 770916
Herefordshire Council Talk Community: call 01432 260027
Good Neighbour Scheme: call 01600 890981


Childrens help and advice team (CHAT)

An opportunity to talk about family problems and parenting
01432 260261

Winter warm campaign

Help in keeping warm package in the home for people
0800 032 1155

Age Concern

Offering advice and help including help at home and handyman services
0800 008 6077 for Herefordshire and Worcestershire

Finally, some tips from Western Power on how you can prepare in case of a power cut:

  • 1. Keep our telephone number handy or save it in your mobile phone (105 or 0800 6783 105) so that you can report a power cut or call for information and advice.
  • 2. Keep a battery/solar charger handy so that you can recharge your smart phone or tablet and follow updates on social media, our online power cut map or Power Cut Reporter app.
  • 3. Keep your freezer shut – depending on the type of freezer you have, the contents could stay frozen for up to 12 hours.
  • 4. Check that you have a phone available that will work in a power cut – digital or cordless ones may not work.
  • 5. Have things like a torch or lantern ready (it is best not to use candles or paraffin lights).
  • 6. Protect sensitive electrical equipment such as computers with a surge protector plug.
  • 7. If you have a mains-operated stair lift, check to see if there is a manual release handle that can be used to return it safely to ground level if it stops working.

Symonds Yat and the River Wye. The Birthplace of Tourism

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